Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Crocoslots Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.

Crocoslots Casino operates under three licences: Curaçao Gaming Authority (OGL/2023/176/0095), Comoros AOFA (ALSI-202509073-FI2), and Tobique Gaming Commission (No. 0000064).

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Crocoslots Casino in relation to your use of the website, its products and its services. They apply to all visitors, account holders and players. If you do not agree with any part of these terms, you should not use the website or open an account.

Crocoslots Casino may update, amend or replace these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, security needs or the way services are provided. The latest version will apply when it is published on the website, unless a different effective date is stated. You should check this page regularly. Continuing to use the website after an update means that you accept the revised terms.

The website may include links to other pages, services or third-party content. Those resources may be governed by separate terms and privacy practices. Crocoslots Casino is not responsible for information or services outside its reasonable control. Any reference to a third-party service does not necessarily mean that it is endorsed or guaranteed.

Eligibility and lawful use

You must meet the minimum legal age and other eligibility requirements that apply in your location before using real-money gambling services.
You must use the website only where online gambling is lawful and must comply with all laws that apply to you.
You must provide accurate, current and complete information when creating or maintaining an account.
You must not use the website for fraud, money laundering, unlawful activity, abuse of another person or any other prohibited purpose.
You must not access the website on behalf of another person, permit another person to use your account or sell, transfer or assign your account.
You must not use automated software, bots, scripts, technical tools or other methods intended to interfere with the website or gain an unfair advantage.

Access may not be available in every location. You are responsible for checking whether you may lawfully use the website from your location. Crocoslots Casino may restrict, suspend or refuse access where required by law, risk controls, technical limitations or internal policies.

2. Accounts, identity checks and security

You may be required to register an account before using certain services. Each player may generally maintain only one personal account unless Crocoslots Casino expressly permits otherwise. Duplicate, linked or improperly created accounts may be reviewed and may be closed in accordance with these terms.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment access or verification information with anyone else. You should choose a strong password, avoid reusing it on other services and notify Crocoslots Casino promptly if you suspect unauthorised access.

Crocoslots Casino may carry out identity, age, address, payment, source-of-funds or other checks. You agree to provide information and documents that are reasonably requested for these purposes. Documents must be genuine, valid and belong to you. Reviews may affect account access, deposits, withdrawals or gameplay while they are in progress.

If information cannot be verified, appears inconsistent or raises security or compliance concerns, Crocoslots Casino may delay a transaction, limit an account, suspend access or take other action permitted by law. Any action will be considered in line with applicable requirements and the circumstances of the account.

Account closure and suspension

You may request the closure of your account at any time, subject to any necessary checks and outstanding matters. If you request a break from gambling, you should use the responsible gambling tools available to you and avoid opening another account to bypass a restriction.

Crocoslots Casino may suspend or close an account where there is a suspected breach of these terms, a security concern, an unsuccessful verification process, unlawful activity, irresponsible gambling concerns, technical misuse or a legal or regulatory requirement. Closure does not remove obligations that arose before the account was closed.

3. Deposits, play and withdrawals

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds belonging to another person or use payment details without permission. Payment providers may apply their own terms, processing rules or charges. Crocoslots Casino does not control the policies of independent payment providers.

You should check all transaction details before confirming a deposit or withdrawal. Transactions may be subject to verification, availability, minimum or maximum amounts, processing procedures and other conditions shown on the website. We do not promise that every payment method will be available to every player at all times.

You may only use funds that are available in your account and may not attempt to reverse, dispute or otherwise misuse a valid transaction. If a payment is reversed, rejected or incorrectly credited, Crocoslots Casino may correct the balance and may restrict related activity while the matter is investigated.

Withdrawal requests may be reviewed before approval. Crocoslots Casino may require identity or payment verification and may return funds through an appropriate method connected with the original deposit where practical. Processing times can vary because of checks, payment providers, weekends, public holidays, technical issues and other factors. Any transaction information shown on the website should be read together with these terms.

Game results are determined by the relevant game systems and applicable game rules. You are responsible for checking the stake, game selection and any other details before confirming play. Once a game round has been accepted, it may not be possible to cancel or change it. If a technical error affects a game, transaction or result, Crocoslots Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.

Promotions and bonuses

Any promotion, bonus, reward or special offer may have additional terms. These may explain eligibility, expiry, wagering or playthrough requirements, excluded games, maximum values, withdrawal conditions and how a reward may be cancelled. Additional promotional terms will apply if they conflict with a general term specifically for that promotion.

You should read the full conditions before participating. Crocoslots Casino may withdraw, amend or refuse a promotion where permitted, including where an offer has been used contrary to its conditions or in a way that appears abusive, fraudulent or unintended.

4. Responsible gambling, privacy and liability

Gambling should be an entertainment activity, not a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Do not gamble when upset, tired, under the influence of alcohol or drugs, or under financial pressure.

Set deposit, loss, session or time limits where tools are available.
Keep track of your spending and do not chase losses by increasing stakes.
Use account time-outs or self-exclusion options if gambling is becoming difficult to control.
Ask for support from an appropriate gambling-help service if you are concerned about your gambling or someone else’s gambling.
Do not ask another person to gamble for you or use another person’s account.

Information about how Crocoslots Casino collects, uses, stores and protects personal information is set out in the Privacy Policy. By using the website, you acknowledge that relevant information may be processed for account administration, security, payments, customer support, responsible gambling, fraud prevention and legal compliance.

Website content and availability

Crocoslots Casino aims to keep website information accurate and available, but access may sometimes be interrupted by maintenance, updates, network problems, device issues or circumstances outside reasonable control. The website and its content are provided subject to availability. You are responsible for using a suitable device, connection and security software.

To the extent permitted by law, Crocoslots Casino is not responsible for losses caused by your failure to follow these terms, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control, third-party payment issues or reliance on information that was incomplete or out of date. Nothing in these terms excludes or limits any right, guarantee or protection that cannot lawfully be excluded or limited under Australian law.

Complaints and applicable law

If you have a question, concern or complaint, please use the customer support channel made available on the website and provide enough information for the matter to be reviewed. You may be asked to provide account details, transaction information or supporting documents. Complaints will be considered fairly and in accordance with applicable procedures.

These Terms & Conditions are intended to operate consistently with applicable Australian laws and any mandatory requirements that apply to the services and your location. If a court or competent authority finds a provision invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a right immediately does not mean that the right has been waived.

For questions about these terms, please refer to the support options displayed on the Crocoslots Casino website. By continuing to use the website, you confirm that you have read these Terms & Conditions and agree to be bound by the version currently published.