Privacy Policy

This Privacy Policy explains how Crocoslots Casino may collect, use, store and protect personal information when you visit our website, create an account, use our services or contact support. We aim to handle information fairly, transparently and only for legitimate business, security, legal and service-related purposes. By using the website, you acknowledge that information may be handled as described below. Please read this policy together with any applicable website terms and responsible gambling information.

Crocoslots Casino operates under three licences: Curaçao Gaming Authority (OGL/2023/176/0095), Comoros AOFA (ALSI-202509073-FI2), and Tobique Gaming Commission (No. 0000064).

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Crocoslots Casino may collect information that you provide directly, information created when you use your account, and technical information sent by your device. We only seek information that is relevant to operating, securing and improving the service, or to meeting applicable obligations.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of your messages, requests, complaints and interactions with support. These details help us create and administer your account, respond to questions, provide important service notices and maintain accurate records.

Verification information

To help confirm identity, age, location or eligibility, we may request verification information and supporting documents. This may include identity documents, address evidence or other information needed for checks. Verification information is handled to support account security, prevent misuse, meet applicable obligations and help detect activity that may be fraudulent, suspicious or inconsistent with our terms.

Payments and transactions

We may record information about deposits, withdrawals, wagers, account balances, payment methods and related transaction activity. Payment providers may process payment information under their own privacy policies. We use transaction records to operate account functions, assist with payment queries, identify unusual activity, support financial controls and keep records where this is required.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, access times and interactions with website features. We may also use cookies and similar technologies. This information can help the website function, remember preferences, understand usage, improve performance, protect accounts and investigate security events.

How we use information

Personal information is used for purposes connected with providing and protecting the Crocoslots Casino service. The particular use depends on the information concerned, your relationship with us and the feature or service involved. Typical purposes include:

Creating, maintaining and administering player accounts.
Processing account activity, payments and other requested transactions.
Checking identity, age, account information and relevant eligibility requirements.
Conducting security, anti-fraud, anti-money-laundering and responsible service checks where applicable.
Providing customer support, investigating questions and resolving disputes or complaints.
Sending operational messages, including account, security, transaction and service communications.
Understanding how the website is used so that we can improve content, functionality, reliability and user experience.
Detecting, preventing and responding to unauthorised access, technical problems, abuse and other harmful activity.
Meeting legal, regulatory, tax, accounting, record-keeping and other applicable obligations.
Managing business operations, enforcing applicable terms and protecting our rights, users and service.

Where marketing communications are sent, we aim to do so in accordance with applicable requirements and your stated preferences. You may choose to stop receiving promotional messages by using an available unsubscribe option or by contacting us. Stopping marketing messages will not necessarily stop important operational communications about your account, transactions, security or changes to the service.

Sharing information

Information may be shared when reasonably necessary to provide the service or complete the purposes described in this policy. This can include sharing with service providers that support hosting, technology, payments, identity verification, customer support, security, analytics, communications or other business functions. Providers may only receive information relevant to their role and may be required to protect it.

Information may also be disclosed where necessary to meet a legal or official request, respond to a valid process, investigate suspected fraud or unlawful conduct, protect a person or the security of the website, or support the establishment or defence of legal rights. We do not treat personal information as a product to be sold for unrelated purposes.

Cookies, storage and security

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you use a website. Some are needed for essential functions, such as keeping you signed in, maintaining session security or remembering settings. Others may help us understand website performance, recognise returning users, personalise features or measure communications. The use of cookies may vary according to the website feature and your choices.

You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not operate as intended, and preferences may need to be entered again. Browser controls may not affect every type of technology, so you should review the relevant settings and information provided by your device or browser.

Storage and retention

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, authentication, monitoring, secure systems and staff or supplier procedures. No online transmission or storage method can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be stored by us or by service providers in locations that are necessary to operate the website and support its services. Where information is handled by another provider, appropriate arrangements may be used to support confidentiality and security. Access to personal information is limited to people and providers who need it for an authorised purpose.

We keep information for as long as it is reasonably needed for the purposes described in this policy. Some account, identity, payment, transaction, security and support records must be kept for a period required by law, even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical and legal considerations.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. These rights are not always absolute, and we may need to verify your identity before acting on a request. We may also need to retain certain records or decline a request where doing so is necessary for legal, security, fraud-prevention or other permitted reasons.

Access: request information about the personal data we hold about you and, where appropriate, a copy of that data.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your personal data where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for a period required by law.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option where one is provided.
Questions or complaints: ask how information is used or raise a concern about the handling of your personal data.

How to make a request

To exercise your rights or ask a privacy question, contact support@crocoslotscasino.best. Please describe your request clearly and include enough information for us to understand the account or records involved. For security, we may ask for reasonable information to confirm that the request relates to you. We will review the request and respond within a reasonable period, subject to applicable requirements, available records and any necessary verification.

If you close your account, we may stop providing account services, but closure does not automatically remove every record. Transaction, verification, security and support information may remain where required for legal, operational or dispute-resolution purposes. Marketing preferences can still be updated by contacting the same email address.

Updates to this policy

We may update this Privacy Policy when our services, information practices or applicable requirements change. The current version will be made available on the website, and material changes may be highlighted where appropriate. We encourage players to review this page from time to time. Continuing to use the website after an update may indicate acceptance of the revised policy, to the extent permitted by applicable requirements.